Contents Department Manager

Jenkins Restorations • Raleigh, NC

4d • Onsite

About The Position

This position is a full-time exempt position. This position is primarily responsible for establishing, managing, and growing a contents and cleaning service at the branch level, preparing estimates/scopes/work plans and reviewing contents project protocols. This position is also in charge of production schedules and coordination of subcontractor base following the direction of the scope and estimate to completion.

Requirements

• Successfully completed the IICRC WRT, FRT and OCT courses.
• Successfully completed the Xactimate estimating course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrate the ability to write routine reports, correspondence and the ability to speak effectively to customers and/or employees of organization.
• Familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Responsible to announce positions, interview, hire, and terminate (when necessary) contents department personnel with the assistance of service line director.
• Develop a viable 1 – 2 – 3 year business plan with the assistance of the service line director.
• Procure appropriate warehouse space in which the contents department can operate with the assistance of service line director.
• Build out warehouse space to meet contents and cleaning department needs with the assistance of service line director.
• Establish supply chains for materials and equipment with the assistance of service line director.
• Market contents and cleaning business to both internal and external clients and develop new contents/cleaning relationships.
• Must be familiar with various insurance company program guidelines.
• Able to write estimates and complete control points pursuant to the insurance company guidelines.
• Schedules and coordinates subcontractors and contents technicians in a productive manner to complete contents projects timely and in a profitable fashion.
• Provides random site inspections of projects, verifies documentation including sketches and provides smooth customer hand-off.
• Verifies all documentation is complete on a per loss basis and invoices projects.
• Proficient in Xactimate.
• Follow up on payment of all invoices.
• Assist in training and implementation of new procedures or programs.
• Assist in organizing and securing warehouse equipment and supplies.
• Assist with after-hours on-call phone contents assignments as needed.
• All other tasks as assigned by the District Manager.
• Manages subcontractors and contents technicians to ensure: Compliance with program guidelines and company standards.
• Manages subcontractors and contents technicians to ensure: Vehicle maintenance and cleanliness.
• Manages subcontractors and contents technicians to ensure: Proper equipment handling and cleanliness.
• Manages subcontractors and contents technicians to ensure: Profit margins maintained at acceptable levels.
• Manages subcontractors and contents technicians to ensure: Industry and program standards for are kept.
• Manages subcontractors and contents technicians to ensure: POM scores are maintained at acceptable levels.
• Manages subcontractors and contents technicians to ensure: High level customer service and communication is achieved.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED