Contents Claim Coordinator

Solera • Virtual Missouri, MO

10d • Remote

About The Position

Enservio provides services that help adjusters and claims professionals quantify and value the contents of a policyholder’s home, with the goal of reducing customer back-and-forth through accurate settlement reports. The Contents Claims Coordinator handles complex assignments and manages files from triage through contents valuation, coordinating with customers, adjuster owners, and Enservio teams. The role is virtual and requires flexibility to work varied shifts, including late hours, based on business needs.

Requirements

• Demonstrated ability to thrive in a fast-paced, results-driven environment focused on continuous improvement in quality and process.
• Strong multitasking skills and ability to collaborate effectively across teams throughout the day.
• Self-motivated, with the ability to maintain high productivity in a remote work setting.
• Excellent written and verbal communication skills.
• Strong analytical, listening, and problem-solving abilities.
• Proven time-management skills and ability to meet tight deadlines.
• Experience resolving claims efficiently within defined service-level agreements.
• Ability to prioritize tasks and independently manage workload with strong attention to detail.
• Comfort making sound decisions with minimal supervision.
• Proficiency in Microsoft Office Suite, especially Excel, and ability to quickly learn new applications and tools.
• 1–3 years of customer service experience.
• Flexibility to work varied shifts, including late hours, based on business needs.

Nice To Haves

• Prior experience or knowledge in property and casualty claims is preferred but not required.
• Associate or bachelor’s degree preferred; equivalent experience will be considered.

Responsibilities

• Triage and handle complex assignments to ensure claims are set up for success.
• Own files from triage through valuation services, right-sizing effort and collaborating as needed.
• Manage the tasks and actions necessary to move claims to contents valuation.
• Respond appropriately and professionally to internal and external customers.
• Collaborate with business units and queues across Valuation and Inventory Services.
• Understand claim-specific handling requirements and offer solutions to right-size assignments.
• Adhere to applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assist with special projects assigned by management.
• Provide customer service through Live Chat and Hotline.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed