Contents and Cleaning Technician

RDM Holding Company • Fort Wayne, IN

2d

About The Position

The Contents and Cleaning Technician is part of the Contents/Cleaning team and helps restore homes and their contents after fire or water damage. Work may include packing contents out of damaged homes, cleaning or restoring contents onsite or at a cleaning facility, cleaning the structure, storing contents, and packing contents back into the home. The technician responds to service calls as needed and performs services according to SERVPRO production guidelines and work orders.

The role supports the crew chief and other production personnel, communicates to ensure customer needs are met, and helps maintain vehicles, equipment, warehouse, and office areas. Employees may be asked to assist with local storm events or catastrophe response at other Team Miller locations, including temporary assignments requiring short-notice travel.

Requirements

• Effective oral communication skills.
• High school diploma or GED.
• Ability to travel locally and out of state as necessary.
• Ability to successfully complete a background check, subject to applicable law.
• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Ability to walk and stand for extended periods, drive, sit, climb ladders, and work at ceiling heights.
• Ability to work in tight spaces, such as crawl spaces under buildings.
• Ability to perform repetitive pushing, pulling, lifting, and carrying.
• Ability to work in environments involving chemical exposure.

Nice To Haves

• Experience in cleaning or restoration.
• IICRC certifications.

Responsibilities

• Inventory and load the work vehicle with the equipment, products, and supplies needed for each project.
• Maintain a clean, organized vehicle and present clean equipment.
• Prepare rooms and areas for work activities.
• Set up the staging area and equipment for each project.
• Perform production processes according to SERVPRO production guidelines, work orders, and crew chief directions.
• Communicate clearly with the crew chief and other technicians, especially about customer needs and concerns.
• Perform end-of-day and end-of-job cleanup and breakdown, leaving the job site clean and orderly.
• Follow safety and risk management guidelines at job sites, in the office, and while traveling.
• Pack contents out of damaged homes, clean or restore contents onsite or at the cleaning facility, clean structures, store contents, and pack contents back as assigned.
• Respond to service calls as needed and perform services as assigned.
• Support the crew chief and other production personnel as needed.
• Clean and maintain vehicles, equipment, warehouse, and office areas as needed.
• Travel on short notice for temporary storm or catastrophe response assignments when asked.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Company-paid life insurance
• Paid time off
• Paid holidays
• Paid career training and certification opportunities
• Employee referral program
• Customer service recognition program
• Competitive pay rate
• Opportunity to learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED