Contents and Cleaning Technician

RDM Holding Company • Fort Wayne, IN

5d • Hybrid

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 10 nationally. With over 40 territories across Michigan, Indiana, Illinois, and Florida, they service major metropolitan areas including Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, SERVPRO Team Miller emphasizes a team-oriented culture, prioritizing internal growth, training, and certifications for its employees. This role is for a Cleaning & Contents Restoration Technician who is passionate about helping people during difficult times, aiming to restore fire and water damage to its pre-loss condition. The ideal candidate is comfortable working in challenging situations, enjoys interacting with new people, possesses excellent communication skills, has supervisory experience, and is a skilled multi-tasker. Self-motivation, superb interpersonal skills, high dependability, and a drive to exceed expectations are key attributes for this position.

Requirements

• Effective oral communication
• High school diploma/GED
• Ability to travel locally and out of state as necessary
• Ability to successfully complete a background check subject to applicable law
• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Nice To Haves

• Experience in cleaning/restoration preferred
• IICRC certifications preferred

Responsibilities

• Packing contents out of a damaged home
• Cleaning/restoring contents either onsite or at our cleaning facility
• Cleaning the structure
• Storing contents
• Packing back contents
• Responding to service calls as needed and performing services as assigned, following SERVPRO® production guidelines
• Communicating with the crew chief to ensure all customer needs are met
• Supporting crew chief and other production personnel, as needed
• Cleaning and maintaining vehicles, equipment, warehouse, and office areas, as needed
• Inventory and load the work vehicle with equipment, products, and supplies needed for each project
• Maintain a clean and organized vehicle and clean equipment appearance
• Prepare rooms/areas for work activities
• Set up staging area and equipment for each project
• Leave job site with a clean and orderly appearance
• Perform production processes following SERVPRO® production guidelines per work order per crew chief directions
• Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
• Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
• Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling

Benefits

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED