Content Strategist - Member Services and Experience
About The Position
The Content Strategist provides expertise to enhance service delivery across web, digital, and broader communication products by ensuring a strong user lens is applied throughout the content lifecycle. This role is responsible for translating complex business needs into clear, concise, and informative user‑centered content across a wide range of formats and channels. In addition to websites and digital services, this may include education and learning materials, scripts, paper‑based products, letters, forms, and other communication assets. The Content Strategist works closely with cross‑functional teams across the organization to deliver high‑quality content that meets business objectives, aligns with user needs, and is consistent with the overall user experience and service delivery strategy.
Requirements
- Classification: Communications Officer R21
- Salary Range: $74,009.08 to $84,153.39 per annum
- Union/Excluded: BCGEU
- Security Screening: Required
- Job Type: Regular full time. Two positions available.
- Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required.
Responsibilities
- Provides expertise to enhance service delivery across web, digital, and broader communication products by ensuring a strong user lens is applied throughout the content lifecycle.
- Translates complex business needs into clear, concise, and informative user‑centered content across a wide range of formats and channels.
- Works closely with cross‑functional teams across the organization to deliver high‑quality content that meets business objectives, aligns with user needs, and is consistent with the overall user experience and service delivery strategy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
