Content Strategist III

Meta Platforms • Los Angeles, CA

5d • Remote

About The Position

We are seeking a Content Strategist III to join our team remotely for a 6-month duration. In this role, you will be responsible for planning, creating, and managing support content for upcoming feature and product launches. This includes auditing existing content, identifying gaps, writing and editing Help Center articles, chatbot content, and customer support responses (including content for Generative AI), and ensuring day-one readiness across all user entry points. You will also handle confidential pre-launch content, test and validate content accuracy, track readiness, flag risks to launch timelines, and coordinate localization efforts. A key aspect of this role is applying and championing content standards, managing multiple concurrent launches with close attention to detail, and recommending process improvements.

Requirements

• Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification)
• 2+ years of experience in a technical writing or content strategy role
• 6+ months of experience writing content for Generative AI
• Demonstrated critical thinking and editorial judgment around complex, sensitive, and often confidential topics, with a track record of delivering content sets to fixed deadlines
• Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
• Experience working to launch or go-live dates and coordinating with cross-functional partners to deliver on a shared timeline
• Experience with content management systems (CMS) and project management tools

Nice To Haves

• Experience preparing support or help content ahead of product or feature launches
• Project management experience, including navigating ambiguity and balancing competing priorities across multiple concurrent launches
• Experience partnering with Product, Product Ops, Localization, or Operations teams to deliver against a launch timeline
• Familiarity with data analysis, XML editing, and AI tools
• Experience preparing content for product or feature launches
• Familiarity with localization workflows and cross-functional coordination

Responsibilities

• Plan for launch: Partner with cross functional teams to scope support content needs for upcoming feature and product launches, and build a content plan mapped to launch timelines
• Audit and identify gaps: Assess existing content against each launch, identify what is missing or needs updating, and prioritise the work required to be support-ready by go-live
• Write, edit, and improve: Create Help Center articles, chatbot content, and customer support responses grounded in content strategy — including content that powers Generative AI — ahead of launch
• Handle confidential, pre-launch content: Draft and stage content in draft mode for launches that cannot be published until go-live due to confidentiality
• Test and validate: Dogfood pre-launch features and the support chatbot to confirm content and responses are accurate before launch, iterating as needed
• Track readiness and flag risk: Manage content through the Launch Readiness master and child task process, surfacing risks to launch timelines early with clear, well-documented context
• Coordinate localization: Work with Localization to ensure launch content is ready across markets and within turnaround times
• Ensure day-one readiness: Make sure support content is live and accurate across all user entry points at launch
• Apply, maintain, and champion content standards and best practices across the team
• Manage multiple concurrent launches with close attention to detail, navigating tight and frequently shifting deadlines
• Raise feedback and process improvement recommendations with associated teams to continuously enhance launch readiness workflows and tooling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level