Content Specialist

Flexion Inc • Madison, WI

5h • Remote

About The Position

Flexion is seeking a Content Specialist to join a multidisciplinary agile application development team operating and enhancing an enterprise government system. The project supports uninterrupted, secure, and compliant operation of critical federal acquisition and assistance systems. The role focuses on improving the usability, accessibility, and discoverability of digital platform content and developing, editing, and maintaining content across digital platforms, documentation, and communications.

The Content Specialist analyzes user feedback and content performance metrics, ensures content accuracy and consistency with organizational standards and style guidelines, and collaborates with subject matter experts and stakeholders to gather requirements and validate content. The role also ensures compliance with accessibility requirements, legal and regulatory standards, and organizational policies, while working with UX designers, back-end engineers, and client stakeholders in an agile environment.

Flexion describes its culture as autonomous, trust-based, transparent, low-bureaucracy, and collaborative. Team members contribute to team success, welcome changing requirements, deliver work iteratively, and give and receive constructive feedback. The company encourages learning, quality, simple solutions, continuous improvement, and use of AI assistants to support innovation and high-quality output.

Requirements

• At least 5 years of experience delivering high-quality content.
• A bachelor's degree or higher, or equivalent experience.
• Strong collaborative and communication skills.
• Passion for learning new technologies and the ability to learn them quickly.
• Experience working with agile software engineering teams.
• Strong research, requirements gathering, planning, writing, editing, proofreading, and communication skills.
• Ability to quickly grasp technical concepts and explain them clearly in text and pictures.
• Attention to detail and content organization.

Nice To Haves

• Experience with content management systems; Drupal is preferred.

Responsibilities

• Analyze and recommend improvements to the usability, accessibility, and discoverability of digital platform content.
• Analyze user feedback and content performance metrics to identify opportunities for improvement.
• Develop, edit, and maintain content across digital platforms, documentation, and communications.
• Ensure content is accurate, consistent, and aligned with organizational standards, branding, and style guidelines.
• Collaborate with subject matter experts and stakeholders to gather requirements and validate content.
• Ensure content complies with accessibility requirements, legal and regulatory standards, and organizational policies.
• Collaborate with UX designers, back-end engineers, and client stakeholders in an agile environment.
• Contribute to an iterative, collaborative team culture by delivering work in small pieces and offering and receiving constructive feedback.

Benefits

• Comprehensive health insurance coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability insurance
• Accrued time off
• Flexible spending accounts
• 401(k) plan
• Generous paid time off
• Referral bonuses
• Commitment to employee well-being and career success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level