Content Producer (Hybrid)

Toastmasters International • Englewood, CO

8d • Hybrid

About The Position

Toastmasters International is seeking a Content Producer to help create and maintain educational products from product initiation through deployment to members through an Open edX learning management system. The role develops adult-learning content for multiple platforms and formats, including videos, tutorials, microlearnings, resource guides, e-learnings, PDFs, and web pages. It applies UX principles and adult-education standards to make learning materials engaging and accessible to a global audience.

The Content Producer manages content documentation and metadata processes, supports SEO and internal search through keyword lists, and serves as a subject matter expert on Toastmasters educational content. The role evaluates the LMS experience, collaborates with the Learning Content & Systems Administrator on system improvements and content reviews, and works with instructional, UX, and graphic designers. It also supports communication planning, prepares reports and presentations, copy edits materials, and completes other tasks assigned by the Learning Programs Development Manager.

This is a hybrid role, typically with three days per week on-site at the Englewood, Colorado office and some days remote. Reliable internet service is required when working from home. Candidates must be legally authorized to work in the United States; sponsorship is not available.

Requirements

• Bachelor's degree in Communications, English, Education, or a relevant field, or at least 6 years of relevant experience in adult learning and education.
• Ability to work with a wide range of teams across the organization.
• Ability to learn quickly and adapt to new and developing content-creation software and programs.
• Ability to keep up to date with developments in the adult education industry.
• Strong understanding of e-learning and adult-education standards.
• Strong analysis and problem-solving skills.
• Exceptional organization skills and attention to detail.
• Ability to help develop content that is sensitive to a global audience.
• Creative and resourceful approach.
• Outstanding verbal and interpersonal communication skills.
• Proficiency in Microsoft Office.
• Ability to manage multiple projects with tight deadlines and follow project plans and deliverables.
• Ability to connect to reliable internet service when working from home.
• Legally authorized to work in the United States; sponsorship is not available.
• Compliance with company policies, including its COVID-19 vaccination, testing, and face-covering policies.

Nice To Haves

• Experience with Open edX Learning Management Systems.
• Strong copy-editing skills.
• Knowledge of, or willingness to learn, e-learning technology such as new LMS platforms and Articulate 360.

Responsibilities

• Write and develop adult-learning content for multiple platforms and formats, including videos, tutorials, microlearnings, resource guides, and other materials.
• Determine how to present ideas and learning concepts to engage adult learners and represent Toastmasters educational core competencies and principles.
• Identify where tutorials or supporting documentation would improve the learner experience and lead production of those materials.
• Manage content documentation, establish and implement metadata-development and recording processes, and lead creation and implementation of keyword lists for SEO and internal search.
• Serve as a subject matter expert for other organizational teams on Toastmasters educational content and advise on representing educational principles across the business.
• Evaluate LMS content-building capabilities and user experience, and provide the Learning Content & Systems Administrator with input on enhancement priorities and IT support needs.
• Work with the Learning Content & Systems Administrator to understand the product review cycle and address update requests in a timely manner.
• Update educational content and materials, including e-learnings, PDF content, video tutorials, and web pages, based on review feedback.
• Collaborate with instructional designers and UX designers on content creation.
• Collaborate with graphic designers to shape the look and feel of educational content.
• Use the organization's LMS to support efficient content deployment and recommend system improvements when needed.
• Build e-learnings across platforms, including the LMS and Articulate, following instructional designers' layouts and direction.
• Understand Open edX capabilities and select appropriate tools to meet business needs.
• Serve on committees and working groups as needed and provide creative solutions to challenges.
• Help develop communication plans and lead drafting member communications about education-program changes, additions, and other impacts.
• Prepare status reports, meeting presentations, and other documents as needed.
• Review and copy edit department materials as needed.
• Support the Learning Programs Team by providing accessible content.
• Complete additional tasks assigned by the Learning Programs Development Manager.

Benefits

• Medical, dental, and vision insurance.
• Life, short-term disability, and long-term disability insurance.
• 401(k) retirement plan with a company match.
• 15 days of paid vacation.
• 10 paid sick days.
• 12 paid holidays.
• Complimentary coffee and tea bar.
• Employee-focused events and lunches.
• Free Toastmasters membership and access to an on-site company club.
• Wellness events, including an annual Toastmasters International 5K Run/Walk.
• Close-knit culture and an emphasis on work-life balance.

What This Job Offers

• Job Type: Full-time