Content Partner Success Manager (Eastern Time)

Go1 United States

8h • Remote

About The Position

At Go1, we’re on a mission to help organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to now a global brand - we’ve grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us... Join Go1 as a Content Partner Success Manager and become part of a diverse, supportive, and high-performing global team. In this role, you’ll have the opportunity to make a meaningful impact by driving success for our Content Partners, building strong relationships, and contributing to the evolution of our processes. You’ll thrive in a fast-paced, collaborative environment where your ideas are valued, and your efforts directly influence the success of Go1 and its partners.

Requirements

• 2–3 years in partnership or customer success, preferably in a SaaS environment.
• Strong communication abilities, including listening, persuasion, negotiation, and collaboration.
• High-level stakeholder management skills with the ability to develop and maintain complex relationships.
• Excellent time management, prioritisation, and multitasking capabilities.
• Analytical skills to uncover trends and insights from data.
• Experience working with CRM and reporting tools.
• A proactive, problem-solving mindset with the ability to work independently and engage relevant internal stakeholders as needed.

Nice To Haves

• A background working in or alongside B2B sales functions is a plus.

Responsibilities

• Building and maintaining strong, strategic relationships with Go1 Content Partners.
• Taking ownership of partner onboarding, launches, and ongoing operational rollout to ensure precision and excellence.
• Collaborating with global cross-functional teams to deliver seamless experiences for partners.
• Managing a portfolio of Content Partners in your region, ensuring their satisfaction and alignment with Go1’s strategic goals.
• Guiding partners through the onboarding process by coordinating internal stakeholders.
• Driving continuous improvement in partner success processes and best practices.
• Identifying and implementing strategies to enhance partner performance and operational efficiency.
• Contributing to complex commercial negotiations and delivering strategic value to both partners and the organisation.
• Working collaboratively across partner functions to identify and implement opportunities for success.

Benefits

• Competitive incentive plan in addition to salary
• Employee Stock Option Plan
• Insurance benefits with generous premium coverage
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One time work from home office set up budget
• Unlimited access to the Go1 Learning Hub
• Professional development fund
• Volunteer leave to give back to the community
• PTO + Wellbeing days
• Flexible public holidays - take the days off that are important to you, swap out the ones that are not
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees