Partner Content Manager

Apple • Cupertino, CA

4h

About The Position

Join the Apple Wallet, Payments, and Commerce (WPC) Partner Enablement team to help the partner community discover, learn about, and implement the latest features and capabilities. The Partner Enablement team is responsible for enhancing how Apple works with partners to deploy products and services at scale across the globe. This team is part of the Operations department, focusing on products available in the Apple Pay and Apple Wallet ecosystems. The role seeks an experienced and highly-motivated content manager to create outstanding third-party facing content and communications across multiple channels for global Apple Pay and Apple Wallet communities. The ideal candidate is passionate about helping partners create innovative, well-designed, and powerful products, has experience in digital content production, and collaborates with both creative and technical teams. The role requires driving high-visibility, large-scale projects and working within a large, cross-functional team. A passion for the Apple partner community and helping them learn and thrive in the ecosystem is essential. The work involves helping partners find answers when and where they need them, deconstructing detailed concepts into excellent and easy-to-understand material, and creating for multiple mediums and channels. The ideal candidate has a strong editorial background, knowledge of payments and/or Apple Pay/Wallet platforms, and a passion for creating engaging and supportive websites and communications.

Requirements

• 5+ years successfully creating content

Nice To Haves

• Bachelor’s degree, marketing, editorial writing, computer science, or related field
• Excellent content writing and copy editing skills
• Experience writing content for global distribution on desktop, mobile, and email
• Ability to edit and proofread content for clarity, grammar, and accuracy
• Knowledge of a variety of style guides, including The Chicago Manual of Style
• Comfortable giving and receiving editorial feedback to team members and content stakeholders outside of the team
• Excellent presentation, and negotiation skills
• Superior editorial judgment
• Excellent attention to detail and project management skills
• An instinctive ability to be the voice of the partner
• Experience with creating educational material
• Strong leadership and interpersonal skills, experience in building consensus and driving collaboration by building positive relationships
• Strong time and project management skills, with the ability to drive multiple priorities simultaneously on deadline
• Clear and concise communicator with strong organizational skills
• Ability to create clear processes, while maintaining flexibility for change
• Works across cross-functional teams and geographies while demonstrating integrity
• Work in a deadline-driven environment
• Understanding of generative engine optimization (GEO) best practices
• Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn
• Introduce new ways of looking at problems, encouraging diverse thinking to promote and nurture innovation
• Plan and prioritize work to align with broader organizational goals
• English fluency

Responsibilities

• Create great copy and content to both inform and enrich the partner experience
• Collaborate with a number of teams across Apple to bring ideas to life
• Write and edit support content that’s easy to find, use, and understand while adhering to the Apple brand and voice
• Synthesize requests and feedback from multiple content stakeholders
• Complete thorough QA of content
• Work in a deadline-driven environment
• Collaborate cross-functionally across many organizations especially in the content space
• Provide editorial feedback to team members and content stakeholders outside of the team
• Work across teams and communication platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees