Content Operation Engineer

Innova Solutions • Charlotte, NC

16h • Onsite

About The Position

A client of Innova Solutions is immediately hiring for a Content Operation Engineer. This is a full-time contract (W2) role with a duration of 6+ months. The position is located in Charlotte, NC and is an onsite role.

Requirements

• 6+ years’ experience in knowledge engineering, enterprise search, semantic information architecture, content operations, or related technical roles
• Experience with content operations, data governance, or knowledge management tools
• Experience with knowledge graphs, taxonomy design, metadata management, or semantic search
• Familiarity with AI/ML concepts, retrieval-augmented generation, and enterprise information architecture
• Strong analytical skills and comfort working across technical and business teams
• Bachelor’s degree in Computer Science, Information Science, Linguistics, Knowledge Management, or related field

Nice To Haves

• Content operations, data governance, or knowledge management
• AI/ML concepts

Responsibilities

• Build and maintain knowledge framework such as schemas, taxonomies, ontologies, and metadata structures
• Curate, normalize, and classify enterprise content from diverse sources
• Design content pipelines for ingestion, enrichment, deduplication, and versioning
• Partner with data, product, and AI engineers to improve search, retrieval, and grounding quality
• Define governance standards for content quality, freshness, lineage, and access control
• Evaluate knowledge gaps and recommend improvements to AI response accuracy
• Support prompt, retrieval, and indexing strategies for LLM-based applications
• Monitor system performance and content feedback loops to continuously improve results

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level