Content & Omnichannel Reinvention Lead

AstraZeneca • Wilmington, DE

1d • Hybrid

About The Position

The successful candidate is a tenacious, highly organized program leader with relevant subject matter knowledge in Content and Omnichannel Delivery and experience working in cross-functional teams distributed across multiple locations. They have strong communication skills and the ability to generate and maintain momentum across functional and organisational boundaries, identify, mitigate and manage blockers and scope creep, and ensure benefits are realized, embedded, tracked and reported. The full scope of activities includes program delivery management and coordination across Service reinvention initiatives, ensuring alignment and integration with the wider C&O Portfolio, leading of key program ceremonies, dependency/risk/issue management, stakeholder alignment, and benefits tracking.

Requirements

• Bachelor’s degree in business, Health or Science required
• 8+ years in program management within complex, global, matrixed organizations, with demonstrable delivery of multi‑workstream transformations using various delivery methodologies, particularly agile and scrum.
• Proven ability to build integrated plans, run governance forums and processes, manage RAID logs, and hold contributors accountable without direct authority; track record of hitting ambitious timelines.
• Exceptional communication and negotiation skills; able to push back constructively on delays or scope creep and secure timely decisions from senior stakeholders.
• Proficiency with project / program management practices (stage‑gating, benefits management, dependency mapping) and tools like Jira.
• Working knowledge of workflow/process documentation and RACI design; familiarity with marketing automation and campaign workflows (e.g., Salesforce Marketing Cloud) and how they intersect with content and web delivery.
• Data-driven mindset with experience defining KPIs, building dashboards, and using metrics to drive action.
• Tenacious, organized, and resilient leader; anticipates risks, simplifies complexity, and sustains momentum across distributed teams.

Nice To Haves

• Project /program certifications (e.g., PMP, PgMP, MSP, SAFe/SPC) and Lean/Agile delivery experience.
• Exposure to regulated or highly governed environments and familiarity with MLR, data privacy, and quality controls.
• Experience coordinating internal teams with external agencies, system integrators, and offshore hubs.

Responsibilities

• Own the service reinvention project plans with clear milestones, deliverables, owners, and acceptance criteria; drive day‑to‑day execution, remove impediments, and enforce accountability to target dates and quality standards.
• Establish cross‑functional governance forums; coordinate sharing and synchronisation of information across C&O Service reinvention initiatives and related business transformation programs (Brand OS, Customer 2030, Future of CRM), prepare concise, decision‑ready materials; drive issue escalation and resolution; enforce scope control and change management.
• Align GCS C&O teams, from leadership team to accountable workstream leads; communicate progress, risks, and trade‑offs with transparency and cadence tailored to executives and working teams.
• Provide regular updates into the integrated C&O portfolio management to ensure leadership has the most relevant, up-to-date information.
• Track realization of benefits against targets (e.g. cycle time, right‑first‑time, cost‑to‑serve, throughput, reuse, channel speed); via dashboards; drive corrective actions where benefits lag.
• Maintain a rigorous RAID framework; proactively identify cross‑workstream dependencies; manage mitigations and recovery plans to protect timelines and benefits.
• Standardize program tooling and reporting cadence (e.g., work management, RAID logs, dashboards); ensure single‑source‑of‑truth status and audit‑ready documentation.
• Orchestrate deliverables across external agencies and technology partners; ensure contract commitments align to the reinvention plan and outcomes.

Benefits

• Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees.
• In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics.
• If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
• AstraZeneca is a global, science-led, patient-focused biopharmaceutical company.
• We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases.
• At AstraZeneca, we’re dedicated to being a Great Place to Work.
• Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit.
• To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
• There is no better place to make a difference in medicine, patients, and society.
• An inclusive culture where you will connect different thinking to generate new and valuable opportunities.
• Where you will find a commitment to lifelong learning, growth and development for all.
• Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
• Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
• We’re curious about science and the advancement of knowledge.
• We find creative ways to approach new challenges.
• We’re driven to make the right choices and be accountable for our actions.
• As an organisation centred around what makes us human, we put a big focus on people.
• Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab.
• Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential.
• Here, you’ll do work that has the potential to change your life and improve countless others.
• And, together with your team, you’ll shape a culture that unites and inspires us every day.
• This is your life at AstraZeneca.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees