Strategist | Sales Reinvention | Utilities

Accenture•New York, NY

About The Position

Accenture Song accelerates growth and value for clients through sustained customer relevance, with capabilities spanning ideation to execution including growth, product and experience design, technology and experience platforms, creative, media and marketing strategy, and campaign, content and channel orchestration. The ideal candidate has proven work experience in the Utilities industry and optimizing customer enablement functions, demonstrating strategic problem-solving skills with extensive consulting and industry experience. They are a clear, effective, and relatable communicator, performing well in an agile, fast-paced environment, balancing leadership with team contribution. This role requires energy, resilience, a passion for serving clients, and a love of continual learning, with an aptitude for breaking down processes and constructing clear analyses. The individual must be a strong critical thinker, able to understand client challenges and define strategies and solutions for specific market and organizational needs. They will partner with Utility clients, including Chief Customer Officers, Business Strategy leads, and Customer Operations leaders, to make bold decisions intersecting business, digital technology, and operations. Fluency in Utilities, digital, commerce, and sales trends is essential to position Accenture as a thought leader. A high-level understanding of technology platforms and ecosystems in the digital world and how digital technology changes business is also required. The role involves building and maintaining strong client relationships, identifying growth opportunities, and compelling storytelling for executive audiences. The individual will apply industry expertise directly with clients to bring strategic thinking to challenges in digital, commerce, and sales, developing new strategies and delivering high-impact solutions. Responsibilities include providing thought leadership on digital transformation and customer commercial operations within Utilities, leading digital transformation initiatives, managing project delivery teams, and ensuring successful implementation of strategies within client expectations. They will also lead value analysis, partner with clients on C-Suite issues, grow their own expertise, coach junior team members, and support the profitability of client engagements.

Requirements

3+ years experience in the utilities space, including a robust understanding of the Utilities customer space, including market trends and challenges
2+ years experience in consulting, strategy, or equivalent role

Nice To Haves

Experience in Utilities or related industries
MBA or equivalent graduate degree
Strong understanding of customer sales enablement platforms such as Salesforce
Strong understanding of customer back office processes and platforms like Oracle and SAP
Strong quantitative skills and analytical thinker with at least 2 years of prior experience driving insights using analytical tools
Good organizational, multi-tasking, and time-management skills, including experience working on multiple products or deals at the same time
Proven ability to work independently and as a team member

Responsibilities

Apply industry expertise working directly with clients to bring strategic thinking to their challenges in digital, commerce, and sales
Understand client needs, develop new strategies, and deliver high impact solutions that deliver value to clients
Provide thought leadership on trends in digital transformation, customer commercial operations, within Utilities sectors, positioning Accenture as a trusted advisor
Lead digital transformation initiatives and manage project delivery teams, ensuring the successful implementation of digital strategies and solutions that meet client expectations for timeline, budget, and quality
Lead value analysis to generate insights and identify value creation opportunities for clients and Accenture across digital capability areas
Partner with our clients to make bold decisions on priority C-Suite issues
Grow your expertise and coach junior team members to help Accenture maintain its thought-leadership position
Build and maintain strong client relationships, identifying opportunities for further growth and value creation within existing and new client engagements
Support the profitability of client engagements, and identify opportunities for extension, cross-sell or up-sell