Content Moderator - Contract

Duel • New York, NY

1d • Remote

About The Position

Duel is a SaaS company focused on making Brand Advocacy a core philosophy for building retail brands. The company aims to demonstrate that businesses built on advocacy can positively impact the world. In an era dominated by social media and user-generated content, Duel's solution empowers enterprise brands to invest in people and community over traditional advertising. The Duel Brand Advocacy Solution has been adopted by over 60 prominent brands, including Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria's Secret, LUSH, and Elemis. The company operates with teams in New York City, London, and Bristol, comprising over 60 professionals with expertise in psychology, brand strategy, and community building, complemented by extensive SaaS experience. With recent Series A funding of $16 million, Duel is expanding its US presence and advancing its AI-driven product vision to help brands grow through a vast network of advocates, customers, creators, and ambassadors.

Requirements

• Strong judgement and a track record of making consistent, accurate decisions.
• The ability to work efficiently and deliver to specific turnaround times that keep programmes moving.
• A keen eye for detail, with the ability to interpret and apply brand guidelines fairly and consistently.
• Confidence identifying when something needs further review and providing clear, well-documented escalations.
• A commitment to maintaining accurate, high-quality records that support audits, reporting, and continuous improvement.
• Strong attention to detail, even when working through high volumes of content.
• The ability to balance speed, quality, and consistency without compromising moderation standards.
• Clear communication skills and the confidence to flag ambiguity, emerging issues, or recurring patterns when you spot them.

Responsibilities

• Review advocate applications against brand-specific acceptance criteria.
• Review task and content submissions to ensure they meet campaign requirements and brand guidelines.
• Approve, reject, or escalate submissions using documented moderation criteria.
• Identify fraudulent, duplicate, spam, or policy-violating activity.
• Escalate high-risk or unclear cases to the Programme Manager.
• Maintain accurate moderation records and decision logs.
• Meet agreed service levels for application and content review.
• Identify recurring trends or edge cases that could improve moderation guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed