Content Moderator, Bilingual English/Italian

Bazaarvoice • Austin, TX

2d • $16 - $18 • Remote

About The Position

Content Moderators expeditiously read, analyze and apply codes to large quantities of user generated content that is posted to our clients' websites. This content includes customer product reviews, questions, general comments, images and videos in English and in Italian. On occasion, the Content Moderator may encounter content that is deeply disturbing and illegal defined as text, images, or video that suggest or contain evidence of violence to children, child sexual abuse, serious crime or serious threats of violence. Bazaarvoice has over 12,500 global clients. Each client has a unique set of guidelines by which their content is processed and coded.
The Content Moderator is also a multi-faceted individual who may be utilized for occasional special projects. Special projects may be in English as well as Italian. Bilingual in English and Italian with professional-level fluency (written and spoken) is required for this position. You will be expected to handle content in both English and Italian. This is a part-time hourly, work from home position. You MUST reside in the United States AND in ONE of the states listed below. The start date for this role is Tuesday, September 1, 2026.
A new Content Moderator participates in an initial four-week paid training program. The Content Moderator will study independently to complete a blended training curriculum consisting of online modules and exams, attend a series of virtual coaching calls, and complete live, hands-on moderation hours. Someone who has successfully completed an online college course or similar exercise, and is able to apply concepts learned to real-world scenarios is an ideal candidate.
Once initial training is complete, the Content Moderator will commit to a semi-flexible schedule of 16 hours each week. 4 of those 16 scheduled hours must be on the weekend on Saturday and/or Sunday. These 16 hours will be assigned to days of the week but can be worked anytime within a 12-hour block. In addition to the base 16 hour schedule, Content Moderators are willing and able to flex up to work up to 29 hours per week based on the content volume. Flex time can be worked whenever they choose and are not scheduled.

Requirements

• Earned a bachelor’s degree or equivalent international credential or 7+ years of professional content moderation experience.
• Proven professional working proficiency in English and professional-level proficiency in Italian.
• MUST live in and have authorization to work in the United States.
• MUST be a resident of one of these states: TX (preferred and priority state), AR, FL, GA, IL, NC or OH.
• 3+ years of experience working in a fast-paced office environment
• Able to swiftly read, comprehend and assess content, and make on the spot decisions
• Highly comfortable with learning and utilizing new web-based applications and tools
• Excel at actively engaging with team members in a remote environment
• Commit to taking ownership of your job performance to achieve or exceed performance benchmarks and metrics
• Consistently committed to working a semi-flexible schedule of 16-29 hours per week. 4 of those hours must be between Saturday at 12:01 AM and 11:59 PM on Sunday.
• Possess a computer with up-to-date operating system, an up-to-date smartphone and strong, reliable high-speed Internet; a highly functioning home office is required.

Nice To Haves

• Someone who has successfully completed an online college course or similar exercise, and is able to apply concepts learned to real-world scenarios is an ideal candidate.

Responsibilities

• Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content. Content format includes text, images and videos.
• Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics.
• Attend 1-on-1 coaching calls as scheduled and as needed.
• Willingness to check-in on days not scheduled to work.
• Willing and able to work between 16 and 29 hours per week, based on content volume.
• Utilize (Google Applications: Mail, Calendar, Meet, Sheets, Docs), online communication tools (Slack) and forums to be self-sufficient in managing performance expectations.
• Provide quality assurance checks of other teammates and machine-moderated content.

Benefits

• Paid training program
• Equal employment opportunities (EEO)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level