Patient Interview Moderator

IQVIA•Parsippany, NJ

19h•$111,000 - $309,200•Remote

About The Position

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward. The Patient Centered Solutions team (PCS) leads the industry in the science of measuring the patient experience. We pair strategic consulting expertise with technical scientific knowledge to design and execute scientifically rigorous research that incorporates the patient voice into the development and commercialization of new medicines. This research includes qualitative (e.g., patient interviews, focus groups), quantitative (e.g., clinical outcome assessments (COAs)/patient-reported outcomes (PROs), preference research) and passive (e.g., digital health technology tools) approaches to understand patient, caregiver and physician experiences and expectations of disease and treatment.

Requirements

Demonstrated experience conducting qualitative patient interviews, ideally within healthcare, life sciences, or clinical research
Proven expertise moderating one-to-one in-depth interviews (IDIs) with patients or healthcare stakeholders
Experience working with semi-structured discussion guides and adapting interview flow dynamically
Strong understanding of qualitative research methodologies and principles
Knowledge of clinical terminology and ability to quickly build disease-area familiarity
Demonstrated ability to build rapport with patients and handle sensitive topics with empathy
Excellent probing, facilitation, and active listening skills
Ability to remain neutral, non-judgmental, and unbiased during interviews
Strong organisational skills, with ability to manage multiple interviews and projects concurrently
High-quality verbal and written communication skills, including summarising complex patient narratives into clear insights
Experience working in remote interview environments (video/telephone platforms)
Bachelor’s degree or higher in a relevant field (e.g., psychology, health sciences, sociology, anthropology, public health)

Nice To Haves

Cognitive debriefing / linguistic validation of PROs or COAs
Concept elicitation or patient experience research
Outcomes research, Patient-Focused Drug Development (PFDD), or similar

Responsibilities

Moderate in-depth, one-to-one patient interviews, primarily with individuals living with acute and chronic health conditions
Conduct interviews using semi-structured and flexible discussion guides, adapting in real time to explore emerging insights and patient narratives
Lead qualitative interviews across methodologies, including: Concept elicitation (understanding symptom and impact experience), Cognitive debriefing of patient reported outcome (PRO) questionnaires, Meaningful change / exit interviews, Patient experience and preference research
Establish strong rapport with patients, creating a safe, empathetic environment to discuss potentially sensitive health experiences
Apply advanced probing and active listening techniques to explore perceptions, language, and underlying meaning behind patient responses
Ensure interviews capture accurate understanding of questionnaire items, including comprehension, relevance, and interpretation (e.g., in cognitive debriefing)
Navigate interviews with a balance of structured inquiry and flexible exploration, ensuring both protocol adherence and depth of insight
Observe and interpret verbal and non-verbal cues to identify confusion, emotional responses, or unmet needs
Manage sensitive or complex discussions with professionalism, neutrality, and ethical awareness
Accurately document, record, and summarise interview outputs, ensuring high-quality data for analysis and reporting
Collaborate with research teams on: Development and refinement of interview guides, Identification of emerging themes and insight gaps
Maintain compliance with regulatory, ethical, and data privacy requirements (e.g., informed consent, GDPR)
Contribute to delivery of high-quality, patient-centred evidence to support clinical, regulatory, and commercial decision-making