Content & Knowledge Systems Manager

Acelero Learning

2d • Remote

About The Position

As a Content & Knowledge Systems Manager, you’ll guide Acelero’s digital content through every stage—from setup and organization to access and distribution. In this role, you'll serve as the primary AODocs administrator, lead our document management rollout across Learning & Impact teams, and oversee curriculum assets.

Our mission is bold: To design and deliver research and evidence-based approaches to eliminate the gaps between young childrenʼs inherent potential and their achievement in school and life. With our partners, we accelerate child and family outcomes that honor all of the aspirations and cultures of the communities we serve.

Our values: Data-Informed Learning; Transparent & Open Communication; Growth Mindset; Championing Equality; Caring Teams & Communities.

As a Content & Knowledge Systems Manager, you will combine strategy with hands-on execution, including data migration, document tagging, metadata maintenance, and user support.

Requirements

• Bachelor's degree in Library Science, Information Technology or a closely related field required.
• Minimum of three (3) years of experience in document management, content operations, or knowledge management, with demonstrated evidence of both system administration and hands-on execution.
• Proficiency with CMS platforms (e.g., Drupal, WordPress), project management tools, and Google Workspace.
• Advanced spreadsheet skills for data manipulation and bulk uploads.
• Physical exam and background checks required.
• Travel required locally or long-distance up to 10% of the time for team meetings and system rollout support.

Nice To Haves

• Experience in an educational, nonprofit, or mission-driven organization preferred.
• Advanced AODocs experience preferred.
• Experience with Salesforce or other CRM platforms a plus.

Responsibilities

• Serve as the primary owner and administrator of AODocs, including folder architecture, metadata schemas, permissions models, and user access across internal teams, delegate organizations, and community partner organizations.
• Maintain a single source of truth for all published and finalized LIT content, ensuring documents are organized, current, and retrievable.
• Execute regular audits of legacy repositories (SARGE, Shine Access, and others) to support the eventual retirement of redundant systems.
• Monitor system performance, escalate vendor issues with clear documentation, and hold vendors accountable to service commitments.
• Drive DMS rollout to completion across the organization per established roadmaps.
• Manage team-level onboarding including kickoff facilitation, metadata working sessions, permissions configuration, content migration, and training delivery.
• Own the Salesforce Knowledge integration workstream in coordination with IT and Public Systems once the connector tool is released.
• Track progress against milestones and surface blockers early rather than absorbing them.
• Lead the content lifecycle infrastructure for LIT's intellectual property, including curriculum, coaching tools, family engagement resources, assessment instruments, and training content spanning birth-to-five programming.
• Maintain versioning standards aligned to program cycles, grant compliance windows, and instructional review processes.
• Work directly with curriculum designers, content leads, and coaches to manage intake, review cycles, publication, and archiving of curriculum assets.
• Ensure version discipline and metadata accuracy are treated as programmatic integrity requirements, not administrative tasks.
• Contribute to LIT's custom CMS build by documenting content requirements, use cases, and integration needs from a LIT content management perspective.
• Collaborate with the Early Learning and IT teams to inform CMS architecture decisions, ensuring the system reflects how LIT content is actually created, versioned, and distributed.
• Lead LIT's content onboarding and migration into the new system once launched, ensuring materials are structured, tagged, and accessible from day one.
• Author user guides, governance documentation, and training materials for all platforms under management.
• Deliver team-specific training sessions and provide ongoing user support.
• Monitor adoption rates, identify barriers, and develop targeted interventions when teams are not engaging with systems as intended.
• Measure and report on adoption as a core indicator of implementation success — not a secondary concern.

Benefits

• Medical, Dental, and Vision Insurance with multiple plan options to fit your needs
• Health Savings Account (HSA) with company contributions up to $400/individuals & $800/family annually
• Flexible Spending Accounts (FSA) for health and dependent care expenses
• 401(k) Retirement Plan with up to 3% company match
• Short-Term and Long-Term Disability and Basic Life Insurance
• Up to $500 per year in Professional Development Reimbursements
• Employee Assistance Program (EAP) with counseling and mental wellness support
• Wellness Programs, including virtual fitness, nutrition, and mindfulness classes
• Pet Insurance, Legal Assistance, ID Theft Protection, and Employee Discount Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level