Content Strategist, Knowledge Architecture
About The Position
About PowerSchool At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families. Team Overview Our Product team leads the direction, coordination, output, quality, and enhancements to PowerSchool's product portfolio. This dynamic, multi-functional team ensures the effective rollout of new products across the platform, packages and positions products to appeal to consumers, and helps set the future direction and pace of innovation in our organization. As part of this mission, we are establishing a modern Knowledge Management organization to create a unified, AI-ready, single source of truth across our 40+ products. We are seeking a Content Strategist, Knowledge Architecture, to help define and implement the structural foundation of our product knowledge ecosystem. This role combines content strategy and hands-on knowledge architecture, ensuring that content is structured, reusable, discoverable, and optimized for both human and AI-driven experiences.
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in content strategy, information architecture, knowledge management, or related field
- Experience working in a SaaS or product-driven environment
- Proven ability to design and scale content across complex product ecosystems
- Travel occasionally, up to 10%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands
Nice To Haves
- Experience with structured or component-based content systems (e.g., CCMS, knowledge bases)
- Familiarity with taxonomy, metadata, and content modeling framework
- Experience supporting content used in AI-driven or search-based experiences
- Knowledge of accessibility standards and inclusive content practice
Responsibilities
- Help define and maintain the product content model, including content types, fields, relationships, and reuse patterns
- Establish taxonomy and tagging frameworks to enable discoverability and targeted delivery
- Design content structures that support retrieval-augmented generation (RAG), including chunking, metadata, and semantic relationships
- Design scalable information architecture systems across products, personas, and delivery channels
- Define standards for modular, component-based content authoring and reuse
- Partner with Product, UX, Engineering, Support, and Accessibility teams to align content with product experiences and workflows
- Translate product and business requirements into structured content and architecture solutions
- Collaborate closely with Content Engineers to ensure proper implementation of content models and standards
- Act as a bridge between strategy, governance, and execution teams
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
