Principal Content Designer (ACF)

Skylight

18d•Remote

About The Position

At Skylight, content designers work on cross-functional teams to strategize and advocate for user-centered content practices, plain language, and inclusivity, all while delivering on business objectives. The work can range from a standalone piece of content, to supporting an end-to-end service journey. Content designers also help design content governance strategies and workflows in a user-centered context. In this role, you'll hit the ground running in a fast-moving, cross-functional environment — coordinating immediately with researchers, designers, engineers, and government stakeholders to deliver against an ambitious vision from day one. This role sits at the intersection of product strategy, change management, enablement, and service delivery, and demands someone who can orient quickly, build trust across teams, and ensure new digital capabilities are not only built, but understood, usable, and sustained.

Requirements

Able to advocate for the value of a content-driven approach through actions such as training and guiding your team and stakeholders on content design best practices
Can think strategically about the role of content, including how it impacts the overall business and how users experience a product or service
Able to take an evidence-based, decision-making approach to content design through actions such as testing your hypotheses with users
Able to apply best practices for writing user-centered content, from producing microcopy to defining content standards and style guidelines
Possess or able to acquire basic tech skills, such as editing website content directly using markup languages (e.g., HTML)
Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
Passionate about creating better public outcomes through great government services
A mindset and work approach that aligns with our core values
Ability to travel for work from time to time
All work must be conducted within the U.S., excluding U.S. territories.
Some federal contracts require U.S. citizenship to be eligible for employment.
You must be legally authorized to work in the U.S. now and in the future without sponsorship.
As a government contractor, you may be required to obtain a public trust or security clearance.
You may be required to complete a company background check successfully.
Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Nice To Haves

Prior experience working in the civic tech space
Experience working in a remote-team environment

Responsibilities

Improve government services by tailoring pertinent information to the needs of their users
Research, edit, write, and organize content describing government programs and initiatives
Write clear, usable, and accessible text in plain language
Set the tone for content and develop a unified voice
Write UX copy (e.g., user interface copy, microcopy, error messaging, notifications, in-product copy) for government applications
Test content with users and make adjustments based on user feedback
Offer recommendations on how to deliver a consistent, sustainable and standards-driven content strategy across projects, services, and products
Plan and facilitate content strategy workshops and brainstorming sessions

Benefits

Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Life and AD&D insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
Business development / sales bonuses
Referral bonuses
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year
Flexible, remote-friendly work environment
An environment that empowers you to unleash your superpowers for public good