Principal Content Designer

Microsoft • Redmond, WA

21h

About The Position

The mission of the Global Skilling Product Team is to develop world-class, innovative Skilling Products & Experiences that inspire customers, partners, Microsoft sellers, and future generations to achieve more by skilling, upskilling, and reskilling, thereby reaching 100M+ learners. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing AI powered innovations that impact billions of lives around the world. The Global Skilling team is looking for a Principal Content Designer, who will lead the strategy and craft of clear, compelling, and inclusive content experiences across our products. You’ll partner closely with design, product, engineering, and research to shape end-to-end experiences, define content systems, and drive consistency at scale. You’ll influence product direction through content, ensuring every interaction is purposeful, human-centered, and help lead the evolution our voice and principles. Drives terminology decision-making to bring an informed point of view, experience, and data/research. Supports team members in utilizing metrics and establishing processes to plan for identified needs. Leads concepting and iterating for complex products in design meetings. Guides others in defining needs of large product designs based on user insights. Leads the combination of User Experience (UX) thinking with design execution. Champions a shared vision and tools for UX writing across product experiences. Identifies and ideates on solutions for potential security threats in user flows. Owns terminology decision-making with clear communication standards. Mentors, influences, persuades, and sells work effectively in all contexts. Seeks user needs to propose design prototypes and evaluates usefulness.

Requirements

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design
• OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design
• OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

Nice To Haves

• Proven experience designing or shipping Generative AI / LLM-powered experiences.
• Industry experience with evaluation strategies for AI systems, including qualitative and quantitative approaches.

Responsibilities

• Leads brainstorming sessions and the development and facilitation of workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas
• Mentors, influences, persuades, and sells work effectively in all contexts to amplify individual and team capabilities, expand design thinking, and broaden the impact of work
• Presents ideas and concepts at all stages of the design process, adapting presentations for different audiences
• Defines and applies marketing strategy to devise product positioning, messaging direction, and creative execution guidance across the customer journey
• Uses and creates design system patterns, brand voice principles, and style guides; creates and extends style and usage guidance across product families
• Drives integration of security guidelines and best practices throughout the design system and content guidelines
• Leads and owns innovation and investment in the future of Content Design
• Understands business metrics and translates company goals and objectives into customer experiences
• Leads the identification of customer needs and business requirements; establishes processes to plan for identified needs
• Understands, envisions, and influences product families and their written content strategies across the company
• Knows the product area and demonstrates knowledge of customer personas, their jobs/tasks/needs, and competitive landscape
• Leads others in defining needs of large and/or complex product designs based on user insights, business needs, and security improvement initiatives
• Guides others to generate and align concepting and iterating for complex products in design meetings
• Leads collaboration with Design and Engineering team members, program managers, and developers to define and iterate on product features
• Leads team members to create and optimize sound Information Architecture (IA) for coherent task completion
• Provides subject matter expertise on structuring product content, developing taxonomies, crafting navigation, naming components/controls, and defining messaging hierarchy
• Leads the combination of UX thinking with design execution to produce usable and intuitive user interfaces
• Collaborates with product owners and development teams to shepherd end-to-end experiences from concept to product shipment
• Identifies and addresses potential security threats and vulnerabilities in user flows
• Owns terminology decision-making, setting an example for purposeful, concise, and conversational communication
• Champions best practices across the company to drive clear, concise, and meaningful language aligned with Microsoft voice and style standards
• Champions a shared vision and tools to create, collaborate, and build effective products at scale
• Is recognized as a content design and customer communications subject matter expert; understands broader business landscape and leverages knowledge to guide long-term vision
• Invents the future of content design by identifying automation opportunities, design approaches, and emerging experiences

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Principal