Content Designer -12 Month Term - Tangerine

Scotiabank • Toronto, ON

3d • Hybrid

About The Position

At Tangerine, we're redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. Our design team is growing, and we're looking for an experienced Content Designer to join our innovative and collaborative team. We live and breathe product design and thrive on creating user experiences that truly stand out. As a Content Designer, you'll be at the heart of improving our digital experience. Your task: to craft clear and concise content that enhances the user experience, using research, delightful language, and UX writing principles.

Requirements

• 5+ years of experience crafting content for digital experiences
• Strong writing and editing abilities, with a focus on clarity, conciseness, and user-centric communication
• Strong portfolio showcasing previous work, demonstrating the ability to create effective, delightful, and engaging content for user interfaces
• Understanding of accessibility best practices and the ability to create inclusive and accessible content for all users
• Meticulous in design quality assurance
• Top-notch communication skills and ability to work smoothly with fellow designers, developers and business stakeholders

Nice To Haves

• Experience in a financial institution
• Ability to conduct user research and analyze user behaviors

Responsibilities

• Crafting compelling and user-centric content to elevate the overall user experience of Tangerine products
• Collaborating with cross-functional teams, including product designers, developers, product owners, and other business stakeholders, to ensure that the content aligns with the overall client experience strategy
• Conducting research and analysis to understand clients' needs, behaviors, and pain points, and using this insight to inform content decisions
• Working with other UX writers and creative services to ensure consistency in tone and voice across all touchpoints
• Advocating for accessibility and inclusive language practices to ensure that the content is usable and understandable for all Canadians
• Contributing to the evolution and maintenance of the design system, ensuring that content guidelines and best practices are seamlessly integrated
• Shape, influence, and nurture our design culture and process.
• Plan design activities, set expectations on timing and balance creativity with constraints

Benefits

• Competitive rewards
• performance bonuses
• Share Ownership Program
• Pension Plan Matching
• Access to thousands of courses and materials to shape your career growth with support from diverse industry leaders
• Access to a variety of UX tools, including analytical, user intelligence, industry insights, research tools, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed