Content Design Vice President - Global Mobility

JPMorgan Chase & Co. • Newark, DE

6h • $114,000 - $190,000

About The Position

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. As a Content Design Vice President in Human Resources, you will develop and execute content plans and play a pivotal role in shaping employee experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction to the Global Mobility team. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. This role is specifically focused on helping employees who are relocating with the firm or taking a temporary assignment understand and navigate the process. Champion inclusive design and user experience to help enable frictionless relocation experience. Ensure the help content is available in the moment that employees need it.

Requirements

• 5+ years of experience or equivalent expertise in content design, communications, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Highly organized and detail-oriented with project management experience
• Ability to collaborate with numerous stakeholders, understanding their objectives and helping to develop solutions to meet the needs

Nice To Haves

• Proficiency in using content management systems
• Advanced skills in UX writing and information architecture; Intermediate ability in adjacent skills such as user research, interaction design and visual design.
• Comfortable and confident when presenting work to cross-functional partners and explaining decision-making rationale.
• Experience adhering to and contributing style guidance and design system guidance

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Use content models and taxonomies to design, structure and organize digital content to effectively guide employees through the experience and simplify complex technical concepts
• Plan and create engaging, user-friendly content for knowledge articles, emails and web components and adhere to the firm’s standards and best practices
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed