Content Design Manager Senior

PNC • Columbus, OH

3d • $114,500 - $202,150 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Design Manager, you will be within PNC's Retail organization, supporting the Digital team. You will be based in Pittsburgh, PA, Cleveland, OH and Columbous, OH and Philadelphia, PA. We’re looking for a Content Designer to join PNC Bank’s digital team. At PNC, you’ll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with content designers, experience designers, agile development teams, and core product team members. You’ll use a strong, critical voice to deliver an engaging, consistent and accessible experience to our audiences. Lead content vision and strategy for digital experiences in partnership with design, product management, & technology leaders. Oversee strategy on delivering an engaging, consistent, and accessible experience to our audiences. Lead creative and holistic thinking across diverse product releases, platforms, and devices. Deliver a UX content vision, along with a plan for evolutionary, iterative updates that implements the larger vision over time. Lead UX content design reviews and review deliverables from content designers. Mentors and develops leaders among the team. Advise on strategy for integrating writing and content strategy into the digital product development process in partnership with design, product management, & technology leaders. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

Requirements

• Are a natural collaborator and an excellent communicator
• Advocate for users and inspire a culture of design thinking
• Can handle multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Have working knowledge of design fundamentals in a digital space
• Love language and feel passionate about things like voice, style and grammar
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• Bachelors
• No Required Certification(s)
• No Required License(s)

Nice To Haves

• 1-2 years working in UX with foundational understanding of best practices and principles
• Experience working on user journeys (happy paths, sad paths, error states, etc.)
• An online portfolio, writing samples or published work
• Experience in or an understanding of agile development processes
• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing
• Copywriting and Editing
• Creativity
• Decision Making and Critical Thinking
• Design Thinking
• Effective Communications
• Group Facilitation
• Influencing
• Planning: Tactical, Strategic
• Product Development Life Cycle
• User Experience Design
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Support content creation and be a subject matter expert, working closely with other content designers and experience designers to apply your content design skills to an established product
• Identify problems and craft creative content solutions that educate and empower users
• Collaborate with other content designers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
• Collaborate with research partners and others to test and get feedback on content and experiences
• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews
• Lead content vision and strategy for digital experiences in partnership with design, product management, & technology leaders.
• Oversee strategy on delivering an engaging, consistent, and accessible experience to our audiences.
• Lead creative and holistic thinking across diverse product releases, platforms, and devices.
• Deliver a UX content vision, along with a plan for evolutionary, iterative updates that implements the larger vision over time.
• Lead UX content design reviews and review deliverables from content designers.
• Mentors and develops leaders among the team.
• Advise on strategy for integrating writing and content strategy into the digital product development process in partnership with design, product management, & technology leaders.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service
• time off
• learning and career development
• wellness programs
• recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior