CONTENT & COMMUNICATIONS LEAD

All Hands and Hearts Smart Response, Inc. • REMOTE WORK, MA

2d • $60,000 - $71,500 • Remote

About The Position

The Content & Communications Lead is a full-time role at All Hands & Hearts, based in the U.S. The position sets the direction for how the organization communicates with donors, supporters, partners, and the public, and manages the blog, email, and social channels. Its storytelling centers affected communities and supports awareness, engagement, and fundraising.

During disaster activations, the Lead supports response communications in close coordination with Development, Operations, and Communications leadership, delivering accurate, dignified, timely content across channels. Between activations, the Lead manages the editorial calendar and maintains a pipeline of ready-to-use content in collaboration with the Multimedia Content Producer and Visual Content Creator.

The role develops organizational messaging and brand voice; produces and edits written and visual stories; oversees blog, email, and social content; and coordinates field content during disaster responses. It operates in a home-office environment, with travel up to 25% of the time and possible communal living while on program. Response periods may involve high-stress post-disaster settings and flexible, non-traditional hours, including evenings and weekends.

Requirements

• At least 5 years of experience in writing, photography, videography, or multimedia storytelling.
• Ability to produce high-quality written and visual content under tight deadlines and in challenging environments.
• Experience gathering stories directly from the field and turning them into emotionally engaging, human-centered narratives.
• Proficiency with content management and distribution tools, including WordPress/Gutenberg CMS, ActiveCampaign or a similar email service provider, and major social media platforms.
• Familiarity with photography, videography, and multimedia editing, including tools such as Adobe Photoshop, Lightroom, Premiere Pro, and CapCut or similar.
• Ability to produce, edit, and package visual stories optimized for web and social media.
• Experience using design and publishing tools such as Canva and Adobe Creative Suite, and collaboration tools such as Google Workspace, Slack, Zeck, and Notion.
• Strong organization and flexibility in managing multiple priorities and balancing planned content pipelines with rapid-response needs.
• Ability to work in both structured content-planning and fast-moving, unpredictable environments.
• Cross-cultural sensitivity and ability to listen, observe, and engage respectfully in diverse settings.
• Willingness to shift into newsroom mode during major disasters, conflict events, or rapid-response activations, including evenings and weekends; the role follows real-world events rather than fixed hours.
• Use AI tools as an assistant for grammar, structure, ideation, and research, but not to write drafts; content must remain authentic and human-voiced.
• Comfort with flexible, non-traditional working hours during response periods, including evenings and weekends.
• Ability to travel up to 25% of the time and live in a communal environment while on program.
• Bachelor’s degree in Communications, Journalism, Creative Writing, or a related field is preferred; equivalent professional experience in storytelling, photography, videography, or content creation will also be considered.

Nice To Haves

• Experience in the nonprofit, humanitarian, or media sectors.
• Bachelor’s degree in Communications, Journalism, Creative Writing, or a related field.
• Equivalent professional experience in storytelling, photography, videography, or content creation may be considered in place of a degree.

Responsibilities

• Develop and carry out content strategy aligned with organizational priorities and fundraising goals.
• Maintain core messaging, talking points, and brand voice guidance across channels and teams.
• Advise communications leadership and program teams on campaign and announcement messaging; draft key messages and statements for handoff to Communications leadership.
• Capture, write, and produce stories about programs, milestones, and community impact.
• Maintain a pipeline of content across all four pillars for social media, email, the website, donor reports, and press.
• Organize and maintain a tagged content library on Google Drive and the website by pillar, program, geography, and theme.
• Ensure written and social content is high-quality, timely, and consistent with brand voice, dignity, authenticity, and safeguarding standards.
• Plan, write, and edit weekly blog posts and long-form stories that center community voices and demonstrate program impact.
• Own the editorial calendar and maintain a pipeline of ready-to-publish stories across all four pillars.
• Contribute content to the Annual Report, Giving Tuesday and end-of-year campaigns, impact newsletters, and donor stewardship series.
• Repurpose core stories across channels using a leverage-and-adapt approach.
• Write, build, and send weekly newsletters and response emails using ActiveCampaign or a similar email service provider.
• Plan email calendars and coordinate audience segmentation with Development; test and analyze email performance to improve future sends.
• Set strategy and manage the organizational social media calendar across Instagram, Threads, Facebook, LinkedIn, X, YouTube, and TikTok.
• Edit copy and format content for each platform and audience; manage content from the Visual Content Creator and Multimedia Content Producer.
• Monitor social engagement and community conversations, responding or escalating as needed.
• Edit b-roll and photos for social media as needed.
• Lead content for disaster activations across the blog, email, website, and social channels, scaling output to meet real-time fundraising and media needs in coordination with Communications leadership and Development.
• Identify and secure on-the-ground content creators; gather real-time information, stories, and assets from field teams and package them for immediate use.
• Share the experiences of survivors, staff, and volunteers, as well as conditions and challenges on the ground, accurately and with dignity.
• Create creative briefs and guidance for field staff, volunteers, and external creatives capturing stories and visuals in response zones.
• Provide basic storytelling and content-capture guidance to on-the-ground content creators and program staff.
• Perform other duties as required.

Benefits

• Flexible working hours
• Unlimited PTO
• Opportunity to travel to program
• Medical insurance for U.S. employees
• Vision insurance for U.S. employees
• Dental insurance for U.S. employees
• Flexible Spending Account for U.S. employees
• 401(k) with safe harbor match for U.S. staff
• Travel to and from program location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level