Contact Center Technical Leader

Staffworxs•Houston, TX

3d•Onsite

About The Position

Staffworxs is seeking an experienced Contact Center Technical Leader to lead and support contact center technology initiatives. The role focuses on hands-on work with 8x8 or comparable enterprise telephony and contact center platforms, providing technical leadership across contact center environments, and developing scalable solutions in collaboration with business and technical teams. The position is full-time and onsite in Houston, Texas. The leader will oversee contact center architecture, configurations, integrations, and platform improvements, while guiding team members and coordinating with vendors and stakeholders. Staffworxs is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

Requirements

Strong experience with 8x8 or comparable enterprise telephony/contact center platforms.
Strong understanding of contact center technology, voice, telephony, call routing, IVR, and integrations.
Experience leading technical teams or contact center technology initiatives.
Strong troubleshooting and problem-solving skills.
Experience working with enterprise CRM/contact center integrations.
Ability to work directly with business stakeholders and technical teams.
Willingness to work onsite in Houston, TX.

Responsibilities

Lead the design, implementation, configuration, and support of contact center and telephony solutions.
Provide technical leadership for 8x8 and/or other enterprise contact center platforms.
Manage contact center architecture, integrations, call flows, routing, IVR, and related configurations.
Troubleshoot complex telephony, voice, and contact center issues.
Work with business and technical teams to understand requirements and translate them into scalable solutions.
Lead platform migrations, upgrades, implementations, and optimization initiatives.
Support integrations with CRM and other enterprise applications.
Provide technical guidance to team members and coordinate with vendors and stakeholders.
Monitor platform performance and identify opportunities for improvement.
Document technical solutions, configurations, processes, and best practices.