Contact Center Supervisor

Slide Insurance • Tampa, FL

1d

About The Position

Slide Insurance is seeking a Contact Center Supervisor to guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment. At Slide, you will be part of an award-winning culture where collaboration and innovation are expected, recognized, and awarded.

Requirements

• High school diploma required
• 3+ years of leadership experience in a high-volume contact center
• 1+ year of experience in P&C insurance
• Experience with Five9, Power BI, and Guidewire
• Active 20-44 insurance license
• Strong leadership, analytical, and organizational skills
• Ability to thrive in a fast-paced, metrics-driven environment
• Desire to live Slide’s Core Values

Responsibilities

• Lead, coach, and develop a team of representatives to drive performance and service excellence
• Monitor team productivity, call metrics, and performance trends to improve outcomes
• Support escalations and complex issues while ensuring high-quality resolutions
• Oversee scheduling, timekeeping, and adherence to workforce expectations
• Identify and implement process improvements using data and interaction analytics
• Ensure compliance with data accuracy, policy structure, and regulatory standards

Benefits

• Comprehensive and affordable benefits package covering physical, emotional, financial, social, and professional health
• Lifestyle Spending Account with monthly contributions for personalized benefit use

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED