Contact Center Supervisor
Slide Insurance•Tampa, FL
About The Position
As a Contact Center Supervisor, you’ll guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment.
Requirements
- High school diploma required
- 3+ years of leadership experience in a high-volume contact center
- 1+ year of experience in P&C insurance
- Experience with Five9, Power BI, and Guidewire
- Active 20-44 insurance license
- Strong leadership, analytical, and organizational skills
- Ability to thrive in a fast-paced, metrics-driven environment
- Desire to live Slide’s Core Values.
Responsibilities
- Lead, coach, and develop a team of representatives to drive performance and service excellence
- Monitor team productivity, call metrics, and performance trends to improve outcomes
- Support escalations and complex issues while ensuring high-quality resolutions
- Oversee scheduling, timekeeping, and adherence to workforce expectations
- Identify and implement process improvements using data and interaction analytics
- Ensure compliance with data accuracy, policy structure, and regulatory standards
Benefits
- Comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.
- A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
