Contact Center Supervisor

The Lee Company • Franklin, TN

6d

About The Position

The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representatives and dispatch team. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.

Requirements

• 3 to 5 years data entry/administrative experience
• 3 to 5 years customer service experience
• Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
• Must be able to type proficiently; 60+ WPM w/accuracy
• Legally authorized to work in the United States
• Provide proof of employment eligibility at the time of hire

Responsibilities

• Overall performance of customer service representatives and dispatchers
• Making decisions regarding people, processes, technology, dispatch, and customer service
• Ensuring the success of the contact center team

Benefits

• Comprehensive health, dental, and vision insurance
• Free virtual primary care, mental health, and urgent care services for employees and their family members
• Earned Wage Access (EWA)
• 401(k) company match
• HSA contributions
• Company-paid life and long-term disability insurance
• Company-supported volunteer opportunities
• Free trade training through Lee Company University (LCU)
• Paid time off (PTO)
• Career growth opportunities
• Holidays
• Chaplain services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed