Contact Center Supervisor — $0 Healthcare for You and Your Entire Family

Redirect Health•Phoenix, AZ

4d•$55,000

About The Position

The Contact Center Supervisor exists to make sure our members get real help, from real people, when they need it most—and to support the team doing that work every day. In this role, you will: Serve our members and providers by ensuring they get timely answers, scheduled care, and clear next steps Be responsible for team performance, smooth daily operations, and the effective resolution of member and provider escalations Directly impact how simple, affordable, and human healthcare feels for families who rely on us This is a hands-on role for someone who: Enjoys being close to the work and helping solve problems as they happen Takes ownership and follows through Wants their leadership to have a real, visible impact on people’s lives

Requirements

Brings experience in people leadership, contact centers, customer service, or care coordination
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex problems
Works well across teams and roles
Cares deeply about helping people

Nice To Haves

Healthcare experience, licensing, or certifications

Responsibilities

Daily supervision of the contact center team, including coaching, guidance, and real-time problem-solving
Support team members as they help members schedule appointments, navigate care, and get questions answered
Collaborate with care coordination, clinical teams, and internal partners to resolve escalations and improve outcomes
Improve care coordination processes and workflows so members get help faster and with less frustration
Advocate for members and providers by making sure issues are addressed promptly and with empathy