Client Success Advocate (Account Manager) - $0 Healthcare for You and Your Entire Family
About The Position
Client Success Advocate exists to manage and strengthen relationships with our clients so they understand, trust, and continue to choose Redirect Health for their employees and families. In this role, you will: • Serve clients, brokers, and internal Customer Success and care teams • Be responsible for client retention, renewal success, and client satisfaction across an assigned book of business • Directly impact the growth and stability of Redirect Health by helping clients and their employees fully understand and use their healthcare benefits This is an ideal role for someone who: • Enjoys relationship-building, problem-solving, and proactive client communication • Takes ownership and follows through • Wants their work to have real-world impact
Requirements
- Brings relevant experience in customer service, account management, or client success
- Communicates clearly and with empathy
- Takes ownership and follows through
- Enjoys simplifying complex problems
- Works well across teams and roles
- Cares deeply about helping people
Nice To Haves
- Healthcare experience, licensing, or certifications: Preferred
Responsibilities
- Own: Ongoing client relationships, renewals, and retention for an assigned group of clients
- Support: Clients and members by helping them understand and navigate their healthcare benefits and resolve benefit-related challenges
- Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams
- Improve: Renewal outcomes, enrollment growth, and client experience by using data, feedback, and proactive communication
- Advocate for: Clients and their employees by representing their needs and feedback across Redirect Health teams
Benefits
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
