Director of Client Success exists to lead the Client Success function and ensure our clients consistently see value, clarity, and results from their partnership with Redirect Health. In this role, you will: Serve clients, brokers, and internal Customer Success and care teams Be responsible for client retention, renewal performance, enrollment growth, and overall client satisfaction Directly impact the long-term growth and stability of Redirect Health by building strong client relationships and scalable Client Success practices This is a role for someone who: Enjoys strategic thinking, relationship-building, and hands-on leadership Takes ownership and follows through Wants their work to have real-world impact