Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family
About The Position
Business Analyst exists to turn Customer Success data into clear, actionable insights that help Redirect Health retain clients, support members, and scale efficiently. In this role, you will: Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making This is a role for someone who: Enjoys data analysis, problem-solving, and translating complexity into clarity Takes ownership and follows through Wants their work to have real-world impact
Requirements
- Brings relevant experience in business analysis, operations, data analytics, or customer success (2–4+ years)
- Communicates clearly and with empathy (strong communication and documentation skills)
- Takes ownership and follows through
- Enjoys simplifying complex problems (strong analytical capabilities, process design, and workflow optimization experience)
- Works well across teams and roles (experience partnering cross-functionally in a fast-paced environment)
- Cares deeply about helping people (supports Customer Success teams with decision-ready insights that improve outcomes)
Nice To Haves
- Healthcare experience, licensing, or certifications: Experience with CRM systems such as HubSpot and analytics tools like Power BI or Tableau is a plus.
Responsibilities
- Own: Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams
- Support: Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities
- Collaborate with: Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
- Improve: Retention predictability, operational efficiency, and visibility into client and member health
- Advocate for: Clear, accurate, and usable data that supports Customer Success teams and their stakeholders
Benefits
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
