Contact Center Supervisor I
Presbyterian Medical Services•Albuquerque, NM
•Onsite
About The Position
Under the direction of the Contact Center Manager, the Contact Center Supervisor I organizes and directs assigned Contact Center staff. This position is responsible for assessing staff work and providing feedback to maximize performance. The supervisor trains and guides Contact Center staff to perform their tasks in a customer-friendly manner. Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.
Requirements
- High school diploma / GED plus a combination of three years related education, training and/or experience.
- Knowledge of automated business applications, including word-processing, spreadsheet and data base management applications required.
- Strong organizational, leadership and interpersonal management skills.
- Exceptional active listening and grammar skills.
Nice To Haves
- Healthcare call center experience preferred.
- One year supervisory experience preferred.
- Call center supervisor experience highly desired.
Responsibilities
- Organizes and directs assigned Contact Center staff.
- Assesses staff work and provides feedback to maximize performance.
- Trains and guides Contact Center staff to perform their tasks in a customer-friendly manner.
- Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.
Benefits
- Competitive salaries
- Nine paid holidays
- Generous PTO
- Medical, dental & vision insurance
- Free Life & LTD coverage
- Free discretionary pension plan contribution
- Employee recognition and engagement activities
- Robust training program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
