Contact Center Specialist II - Full-Time

CoxHealth • Springfield, MO

1d • Onsite

About The Position

The Contact Center Specialist II manages interactions with consumers to provide a high level of customer service. The role answers consumer inquiries, directs consumers to the appropriate department, provides centralized scheduling services for clinics, and performs other duties that help patients access their providers. Hours may vary between 8:00 AM and 6:30 PM depending on the work shift.

Requirements

• High school diploma or equivalent.
• One year of customer service experience, or completion of Contact Center Specialist I competencies for at least six months, or equivalent skills.
• Strong customer service skills demonstrating empathy, kindness, safety, and compassion.
• Problem-solving skills to analyze and respond to consumer inquiries.
• Ability to work independently and as part of a team.
• Excellent time-management skills.
• Professional written and verbal communication skills.
• Proficiency with Microsoft Office programs and healthcare-related programs.
• Ability to multitask, manage call volume, and prioritize patient needs.
• Ability to make timely decisions and provide the best possible outcome.
• Competency in required Contact Center Specialist I skills or equivalent skills.

Nice To Haves

• Two or more years of customer service experience.
• Healthcare experience.
• Call center experience.

Responsibilities

• Answer consumer inquiries and provide a high level of customer service.
• Direct consumers to the appropriate department.
• Provide centralized scheduling services for clinics.
• Perform other duties that help patients access their providers.
• Manage call volume, prioritize patient needs, and provide timely, appropriate outcomes.

Benefits

• Medical, vision, and dental benefits.
• Retirement plan with employer match.
• Additional benefits are available to employees working 20 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED