Contact Center Specialist II - Part-Time

CoxHealth • Springfield, MO

1d • Onsite

About The Position

The Contact Center Specialist II manages interactions with consumers to ensure a high level of customer service. The role includes answering consumer inquiries, directing consumers to the appropriate department, providing centralized scheduling services for clinics, and performing other duties that help patients access their providers. The position is part-time, with 20 scheduled hours per week. Hours may vary between 8:00 AM and 6:00 PM depending on the work shift, and the listed work shift is day shift. The role is based at CoxHealth’s West Campus (Chase) in Springfield, Missouri.

Requirements

• High school diploma or equivalent.
• One year of customer service experience, and/or competency completed in the Contact Center Specialist I role for a minimum of six months, or equivalent skills.
• Strong customer service skills demonstrating empathy, kindness, safety, and compassion.
• Problem-solving skills to analyze and respond to consumer inquiries.
• Ability to work independently and as a member of a team.
• Excellent time-management skills.
• Professional written and verbal communication skills.
• Proficiency in Microsoft Office programs and healthcare-related programs.
• Ability to multitask, manage call volume, and prioritize patient needs.
• Ability to make timely decisions and provide the best possible outcome.
• Competency in the required skills for Contact Center Specialist I or equivalent skills.

Nice To Haves

• Two or more years of customer service experience.
• Healthcare experience.
• Call center experience.

Responsibilities

• Answer consumer inquiries.
• Direct consumers to the appropriate department.
• Provide centralized scheduling services for clinics.
• Perform other duties to help patients easily access their providers.
• Manage consumer interactions to ensure a high level of customer service.

Benefits

• Medical, vision, and dental benefits, retirement with employer match, and additional benefits are available to employees working 20 or more hours per week.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED