Contact Center Specialist II - Part-Time

CoxHealth • Springfield, MO

3d • Onsite

About The Position

The Contact Center Specialist II manages consumer interactions and provides a high level of customer service. The role answers consumer inquiries, directs consumers to the appropriate department, provides centralized scheduling services for clinics, and performs other duties that help patients access their providers. The position is based at CoxHealth’s West Campus (Chase) in Springfield, Missouri, and is part-time, with 20 scheduled hours per week. Hours may vary between 8:00 AM and 6:00 PM depending on the work shift; the position is listed as a day shift.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience, or completion of Contact Center Specialist I competencies with at least 6 months in that role, or equivalent skills.
• Strong customer service skills demonstrating empathy, kindness, safety, and compassion.
• Problem-solving skills to analyze and respond to consumer inquiries.
• Ability to work independently and as a member of a team.
• Excellent time management skills.
• Professional written and verbal communication skills.
• Proficiency in Microsoft Office programs and healthcare-related programs.
• Ability to multitask, manage call volume, and prioritize patient needs.
• Ability to make timely decisions and provide the best possible outcome.
• Competency in required Contact Center Specialist I skills or equivalent skills.

Nice To Haves

• 2 or more years of customer service experience.
• Healthcare experience.
• Call center experience.

Responsibilities

• Answer consumer inquiries and provide customer service.
• Direct consumers to the appropriate department.
• Provide centralized scheduling services for clinics.
• Perform other duties that help patients access their providers.

Benefits

• Medical, vision, and dental benefits, retirement with employer match, and additional benefits for employees working 20 or more hours per week.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED