Contact Center Specialist I - Part-Time (Evening Shift)
About The Position
The Contact Center Specialist at CoxHealth conducts inbound and outbound calls in a consumer-focused, appropriate, and timely manner. The role assists patients in locating CoxHealth providers who meet their needs; provides centralized patient scheduling, class and event registration, and telemedicine operational services; and offers general information or direction related to CoxHealth. The specialist is often the first point of contact for patients and plays a critical role in establishing a positive first impression. Other duties may be assigned. This is a part-time position scheduled for 20 hours per week, Monday through Friday, from 3:00 PM to 7:00 PM at CoxHealth South in Springfield, Missouri.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Outstanding written and verbal communication skills.
- Proficiency in Microsoft Office programs.
- Ability to multitask.
Nice To Haves
- 2 or more years of customer service experience or call center experience.
Responsibilities
- Conduct inbound and outbound calls in a consumer-focused, appropriate, and timely manner.
- Assist patients in locating CoxHealth providers who meet their needs.
- Provide centralized patient scheduling services.
- Register patients for classes and events.
- Provide telemedicine operational services.
- Provide general information or direction related to CoxHealth.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Retirement plan with employer match
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
