Contact Center Specialist I

Markel • Bedford, TX

6d • Remote

About The Position

The Contact Center Specialist Level 1 provides customer service by responding to inbound calls from borrowers and financial institutions and making outbound calls to insurance companies and agencies to verify insurance information. The role is fully remote and works Monday through Friday from 12 p.m. to 9 p.m. CST. The position involves reviewing account history in a proprietary computer system, providing accurate information, and helping resolve customer inquiries during the initial call.

Requirements

• Strong customer service orientation, active listening skills, and attention to detail.
• Professional verbal and written communication skills.
• Ability to solve routine problems using established procedures.
• Ability to type at least 25 words per minute.
• Intermediate computer skills.
• High school diploma or equivalent.
• At least one year of customer service experience.
• US work authorization; Markel does not provide visa sponsorship.

Nice To Haves

• Prior experience with auto insurance or collateral protection insurance.

Responsibilities

• Analyze account history using a proprietary computer system and provide accurate information to support one-call resolution.
• Perform insurance verifications through outbound calls and the internet.
• Meet individual and team performance standards while maintaining good attendance and dependability.
• Handle calls with courtesy and professionalism to ensure a positive customer experience.

Benefits

• Multiple health insurance plan options.
• Dental and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid time off (PTO).
• Corporate holidays and floating holidays.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED