Contact Center Specialist I - Part-Time (Night Shift)
CoxHealth•Springfield, MO
•Onsite
About The Position
The Contact Center Specialist I manages consumer interactions in a consumer-focused, appropriate, and timely manner. The role analyzes and processes consumer requests, provides general information or direction related to CoxHealth, and performs other duties as assigned. As the first point of contact for many consumers, the specialist plays a critical role in establishing a positive first impression.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Strong customer service skills demonstrating empathy, kindness, safety, and compassion.
- Problem-solving skills to analyze and respond to consumer inquiries.
- Ability to work independently and as a member of a team.
- Excellent time-management skills.
- Professional written and verbal communication skills.
- Proficiency in Microsoft Office programs.
- Ability to multitask.
Nice To Haves
- 2 or more years of customer service experience or call center experience.
Responsibilities
- Manage consumer interactions in a consumer-focused, appropriate, and timely manner.
- Analyze and process consumer requests.
- Provide general information or direction related to CoxHealth.
- Perform other duties as assigned.
Benefits
- Medical insurance.
- Vision insurance.
- Dental insurance.
- Retirement plan with employer match.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
