CONTACT CENTER REPRESENTATIVE - REMOTE
About The Position
The UW Medicine Contact Center has an outstanding opportunity for a Patient Access Representative (Contact Center Representative 1 (CCR1)). UW Medicine is looking for dedicated Contact Center Representatives to be the first point of contact for patients across our health system. In this critical role, you'll handle a large volume of inbound calls with precision and empathy—scheduling appointments, verifying insurance, managing referrals, and resolving inquiries with accuracy and care. If you're detail-oriented, tech-savvy, and committed to delivering exceptional customer service, this is your opportunity to make a real impact in patients' lives every single day. Join a team that values excellence, compassion, and continuous improvement—where your voice truly matters.
Requirements
- High school diploma, or equivalent
- One (1) year of general office experience OR Experience in customer service, call center environment or problem resolution OR Equivalent education/experience
Responsibilities
- High-volume inbound call handling in a fast-paced contact center
- Appointment scheduling and registration using electronic systems
- Insurance eligibility verification and data accuracy
- Routing calls and taking complete, accurate messages
- Referral coordination and prior authorization entry in Epic
- Customer service and issue resolution with empathy and professionalism
- Collaboration with clinics, Financial Counselors, and Interpreter Services
- Patient portal support and inquiry resolution
- Documentation and data updates during scheduling
- Adherence to performance standards, compliance, and confidentiality
Benefits
- Benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
