Contact Center Representative

Zeal Credit Union•Livonia, MI

21d•Onsite

About The Position

Join Zeal Credit Union's dynamic Contact Center team in Livonia, MI, where your passion for problem-solving meets a fun, collaborative environment. This onsite position offers the opportunity to connect with our valued members, ensuring a positive impact on their financial journeys. Here, you'll thrive in a high-performance culture that values empathy and character, encouraging you to contribute strategically to our mission of member satisfaction. Engaging with a diverse range of inquiries, you'll constantly learn and grow, making every day an exciting challenge. Plus, you’ll work alongside like-minded individuals who share your commitment to excellence and teamwork. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, Tuition Reimbursement, and EAP. If you're ready to make a difference in a forward-thinking organization that values your contributions, apply today and become part of our vibrant community at Zeal Credit Union. What does a Contact Center Representative do? As a key member of Zeal Credit Union’s Contact Center team, you will assist our members in processing account requests, transactions, and maintaining loan applications while ensuring confidentiality. Your role will involve identifying cross-sell opportunities, effectively promoting our services to enhance member satisfaction. You will be responsible for distributing requested documents after thorough verification and resolving member inquiries using remote services and departmental resources. Additionally, you will handle posted transactions, assist other departments with issues related to Consumer Loan Payments, Online Banking, and Debit/Credit disputes. Punctuality and regular onsite attendance are essential, as you collaborate with colleagues to provide exceptional support. You will have the opportunity to tackle various tasks and duties as assigned, contributing to our mission of delivering outstanding member service at Zeal Credit Union. What we're looking for in a Contact Center Representative

Requirements

1 to 3 years of similar or related experience
High school education or GED
Ability to work in a team-oriented environment and have customer service skills
Excellent interpersonal and communication skills and solid organizational skills
Basic mathematic skills and experience with Windows and Microsoft Office
Speed
efficiency and able to handle high stress situations
Strong analytical and research skills
Make reasonable independent decisions and works successfully in an independent environment
Punctuality and regular onsite attendance are essential

Responsibilities

Assist members in processing account requests, transactions, and maintaining loan applications while ensuring confidentiality.
Identify cross-sell opportunities, effectively promoting our services to enhance member satisfaction.
Distribute requested documents after thorough verification
Resolve member inquiries using remote services and departmental resources.
Handle posted transactions
Assist other departments with issues related to Consumer Loan Payments, Online Banking, and Debit/Credit disputes.
Collaborate with colleagues to provide exceptional support.
Tackle various tasks and duties as assigned