Contact Center Representative - Remote

University of Washington • Seattle, WA

3d • Remote

About The Position

The UW Medicine Contact Center is seeking dedicated Contact Center Representatives to be the first point of contact for patients across their health system. In this critical role, you will handle a large volume of inbound calls with precision and empathy—scheduling appointments, verifying insurance, managing referrals, and resolving inquiries with accuracy and care. This is an opportunity to make a real impact in patients' lives every single day, joining a team that values excellence, compassion, and continuous improvement.

Requirements

• High school diploma, or equivalent
• One (1) year of general office experience OR Experience in customer service, call center environment or problem resolution OR Equivalent education/experience

Responsibilities

• High-volume inbound call handling in a fast-paced contact center
• Appointment scheduling and registration using electronic systems
• Insurance eligibility verification and data accuracy
• Routing calls and taking complete, accurate messages
• Referral coordination and prior authorization entry in Epic
• Customer service and issue resolution with empathy and professionalism
• Collaboration with clinics, Financial Counselors, and Interpreter Services
• Patient portal support and inquiry resolution
• Documentation and data updates during scheduling
• Adherence to performance standards, compliance, and confidentiality

Benefits

• Benefits information available at https://www.washington.edu/jobs/benefits-for-uw-staff/

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED