Contact Center Representative: Consumer Lending - Corpus Christi

Randolph-Brooks Federal Credit Union • Corpus Christi, TX

13d • Hybrid

About The Position

The Consumer Lending Representative assists members and prospective members seeking consumer loans, primarily through inbound phone and video chat channels. The representative provides service while processing and finalizing consumer loans, builds relationships, identifies member needs, and educates members about products and services that may support their financial well-being. The role includes opportunities to learn and grow through RBFCU’s Path to Promotion and Learning and Development program.

After a training period, which may vary in length, the employee may work from home. Training takes place at the Staples location at 5253 S. Staples, Corpus Christi, TX 78411. To work from home, employees must meet RBFCU’s minimum internet requirements, have a reliable provider and a hard-wired Ethernet connection, and provide a safe, suitable, distraction-free workspace. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 differential.

Requirements

• High school diploma or GED.
• At least 9 months of financial institution experience or 1½ years of customer service experience.
• Proficiency using a PC, software, Microsoft applications, and other office equipment.
• Typing speed of 25 words per minute and ability to use 10-key by touch.
• Excellent organizational, communication, and interpersonal skills.
• Ability and desire to work well in a team environment and develop strong working relationships with external parties.
• Good attendance, promptness, accuracy, and time management.
• Ability to work a flexible Monday–Saturday schedule.
• For work from home, access to internet meeting RBFCU’s minimum requirements, a reliable internet provider for a hard-wired connection, and a safe, suitable, distraction-free workspace.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Fulfill member and prospective member loan applications and inquiries, and finalize and fund various types of consumer loans.
• Provide enthusiastic, professional, quality, prompt, and courteous service to members and others as appropriate.
• Discuss and recommend products and services to meet members’ needs and RBFCU’s mission.
• Process paperwork and collect fees required to complete title work.
• Inform members of loan decisions and provide information about ancillary loan products.
• Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.
• Include appropriate people in decision-making, and make timely and informed decisions.
• Accept responsibility, follow through on commitments, and react well under pressure.
• Strive to meet or exceed department standards.
• Perform other duties as assigned.

Benefits

• Additional $2.00 differential for successful completion of RBFCU’s Bilingual Spanish/English certification.
• Path to Promotion and award-winning Learning and Development program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED