Contact Center Representative

Global Connections to Employment•Pensacola, FL

34d•$18•Remote

About The Position

REMOTE POSITION - Candidate setting is remote; however, must be able to attend up to 12 weeks of training in Pensacola, Florida. About Global Connection to Employment Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners – as well as federal, state and local governments – GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org. Overview REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis. GCE Benefits At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.

Requirements

One (1) year of experience in a contact center role preferred.
Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).
Must have strong attention to detail and organizational skills.
Must be able to obtain and maintain a position of public trust security clearance.
U.S. Citizenship is required per government contract.
Remote employees must reside in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA, MD, MA, MS, NC, OH, OK, RI, SC, TN, TX, VA, WA.

Nice To Haves

Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).

Responsibilities

effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.)
analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence
accurately document inquiry outcomes for tracking and analysis