Bilingual, Contact Center Representative (6420)
About The Position
Advantmed, LLC, founded in 2005 and based in Orange County, California, is a healthcare information management company. It assists health plans, managed care organizations, and life insurance companies in optimizing revenue and improving quality outcomes. Advantmed collaborates with managed care organizations to provide tailored capabilities, including risk analytics, NCQA-certified HEDIS software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education. This role is for a Contact Center Representative who will conduct outbound survey calls to members regarding their in-home health risk assessments, gather feedback on their experience, and accurately record data.
Requirements
- Candidate should be bilingual in both Spanish and English for this role.
- Applicants must be eligible to work and perform their job responsibilities within the United States.
- A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities
Responsibilities
- Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
- Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
- Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
- Probe for any additional comments or suggestions that could enhance future experiences.
- Accurately record responses, insights, and any actionable feedback into the contact center ext{body.about_the_position. The provided text is:
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
