Contact Center Representative (6420)

Advantmed

6h•Remote

About The Position

Advantmed, LLC, founded in 2005 and based in Orange County, California, is a healthcare information management company. It assists health plans, managed care organizations, and life insurance companies in optimizing revenue and improving quality outcomes. Advantmed collaborates with managed care organizations to provide tailored capabilities, including risk analytics, NCQA-certified HEDIS® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education. This position involves conducting outbound survey calls to members regarding their in-home health risk assessments, gathering feedback on their experience, and accurately recording this data.

Requirements

Applicants must be eligible to work and perform their job responsibilities within the United States.
Possess a Windows-based laptop/desktop with video-calling capabilities.

Responsibilities

Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
Probe for any additional comments or suggestions that could enhance future experiences.
Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.