Contact Center Representative

Dynamic Concepts, Inc. • Washington, DC

9d • Onsite

About The Position

This role involves ensuring the proper handling of calls and call volume according to training and operational procedures. The representative will escalate issues appropriately to the Lead and/or Manager when required, assist other representatives as needed, and handle call volume as required by workload and in relief of other representatives during breaks, absences, and other staffing impairments. The position requires performing proper call flow, data entry, and resolution procedures.

Requirements

• Excellent communication skills, both verbal and written, to clearly convey information and understand customer needs.
• Active listening and problem-solving abilities to address inquiries efficiently.
• Professionalism and patience, especially in high-stress situations.
• Basic computer proficiency, familiarity with office equipment.
• Time management and multitasking skills to handle high call volumes.
• Adaptability and teamwork, with the ability to follow directives and maintain company standards.
• High school diploma or equivalent.

Nice To Haves

• Additional education or experience may be preferred.

Responsibilities

• Ensure proper handling of calls and volume according to training and operational procedures.
• Escalate issues appropriately to the Lead and/or Manager when required.
• Assist other representatives as needed.
• Handle call volume as required by workload and in relief of other representatives in the instance of breaks, absences, and and other staffing impairments.
• Perform proper call flow, data entry, and resolution procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED