Bilingual FR/EN Contact Center Representative, Loss Prevention

TD•Montreal, QC

3d•$47,200 - $66,600•Hybrid

About The Position

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Requirements

High School Diploma or equivalent
Bilingual – French & English
Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns.
Ability to de-escalate in stressful environments/situations with empathy, care and urgency
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Nice To Haves

Experience in financial or service industries.

Responsibilities

Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.