Contact Center Representative I

NFM • Omaha, NE

10d • Onsite

About The Position

NFM’s Contact Center is a fast-paced, team environment where you’ll play a critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you’re also empowered to offer solutions that exceed their expectations. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

• High School Diploma or GED preferred
• Positive, upbeat attitude
• 6+ months customer service experience preferred
• Basic computer skills required
• Basic knowledge of Word, Excel, Outlook and Internet Explorer
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check

Nice To Haves

• Bilingual speaking is bonus

Responsibilities

• Provide a world-class customer service experience
• Understand customer needs in order to find the right solution
• Use your resources internally to exceed customer expectations
• Seal the deal and create customers for life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED