Contact Center Representative I

Nebraska Furniture Mart•Omaha, NE

20h•$16 - $22

About The Position

NFM’s Contact Center is a fast-paced, team environment where you’ll play a critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you’re also empowered to offer solutions that exceed their expectations. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

High School Diploma or GED preferred
Positive, upbeat attitude
6+ months customer service experience preferred
Basic computer skills required
Basic knowledge of Word, Excel, Outlook and Internet Explorer
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to, criminal background check

Nice To Haves

Bilingual speaking is bonus

Responsibilities

Provide a world-class customer service experience
Understand customer needs in order to find the right solution
Be the jack-of-all-trades
Use your resources internally to exceed customer expectations
Seal the deal and create customers for life

Benefits

Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
401(k) and company match after one year
Berkshire Stock as an investment option